The Bank continues to monitor the rapidly progressing situation regarding the spread of the Coronavirus (COVID-19) and is focusing efforts on what we can do to help safeguard the health of employees, customers and the community at large while providing our services continuously to our valued clients.
We recognize it is part of our corporate social responsibility to adapt and recognize that adjustments must be made in order to contribute to slowing the spread of this global pandemic and we have therefore implemented some measures in the interest of safeguarding our employees and customers against the spread of COVID-19.
The Bank has placed hand sanitizers in our offices for customers' usage and has increased sanitizing "high-touch" areas, such as counters, doors, ATMs, etc. Additionally, hand washing stations will be made available at the entrance to our offices for usage.
The Bank also encourages customers to sign up and utilize our online application to view account balances, transfer funds domestically and request international wire transfers. The Bank has also put various protocols in place to protect our employees with the aim of preventing and reducing the spread of the disease.
Adjusted Business Hours
- Effective May 4, 2020, and until further notice
All DBL branches will be opened to the public on Mondays to Fridays from 8:00 am to 12:00 noon.
- Saturday banking at our Diamond and Le Ressouvenir branches has also been suspended until further notice.
Please note that priority will be given to all Senior Citizens on the first Monday of every month.
Limited Banking Services (Essential Banking Services)
With effect from April 8, 2020, the bank will only be catering to essential banking services. We provide guidance below in this regard:-
- Transactions will only be done for DBL customers
- Limits will be in place for the number and value of cash transactions
- A limited number of customers will be allowed in the bank as we enforce social distancing norms
The bank will issue 50 disposable bags free of cost to customers to make their deposits through our night safe facility. This facility is available to customers who deposit $500,000.00 and over. We also urge customers with deposits below $500,000.00 to utilize our ATMs for such transactions. The bank will clear the night safe periodically throughout the business day to allow for the timely processing of the deposits. Customers are also urged to sign up for e-banking so that you are able to view your accounts in real-time and request transactions electronically.
- ATM transactions
The Bank is waiving transaction fees for DBL ATM withdrawals for the next three (3) months and wishes to remind customers that Point of Sale transactions are free of cost. Additionally, ATM withdrawal limits will be temporarily increased to $175,000.00 daily. We encourage all our customers to use this option instead of coming into the bank.
- New accounts and account reactivation
New account relationships and reactivation of accounts will be facilitated by electronic instructions only. Please visit our website for the account application form and submit the same along with the required documents to email@example.com. Our officer will arrange an appointment at your convenience for the establishment of the account.
- Wire transfers
Requests will be processed via letters or requests submitted through our e-banking application. Kindly submit the wire transfer details along with a letter or cheque authorizing the debit to your account.
Please visit our website for the application form and submit same electronically. Our e-banking application allows for:
a) checking account balances and transaction
b) transfer of funds to own or third party accounts
c) bill payments
d) request wire transfer
e) stop payment instruction on cheques
- Bill Payments
At this time, bill payments will only be processed electronically, not over-the-counter.
We encourage payment of salaries and wages using our electronic payroll facility or by way of the new Electronic Funds Transfer method. Please contact your branch for further details.
Submit application and required documents electronically and our officers will arrange an appointment at your convenience.
- Visa Credit Transactions
Customers are encouraged to call the Visa direct line on 592-225-5439 and the staff will advise you on what transactions can be processed without you making a trip to the Bank.
The steps outlined above are some measures the Bank has put in place to continue to serve our customers during this challenging time while reducing possible points of contamination.
The Bank also wishes to advise that, if it becomes necessary, crowd control protocols may be implemented at our various locations.
As an institution, we care about you and your family and due to these circumstances, we are going above and beyond to assist our customers in these times. Please contact your local branch via telephone or email if you would like confirmation on what transactions can be processed without making a trip to the bank and how we can assist during these times.
We encourage everyone to take the threat of COVID-19 seriously and remain educated on ways to protect yourself, your families and our Guyanese community.
The Bank sincerely apologizes for any inconvenience that may be caused.