Demerara Bank Limited continues to closely monitor the developments of the coronavirus situation (COVID-19) and implement all necessary precautionary measures to keep our customers and employees safe and healthy, while banking services are being accessed.
We have placed hand sanitizers and washing stations at all of our offices for customers' usage and have increased sanitizing of "high-touch" areas, such as counters, doors, ATMs, etc.
Customers are reminded that the following are mandatory COVID-19 precautionary measures that must be adhered to when visiting the bank:-
- Proper wearing of face masks
- Hand sanitization / washing of hands prior to entry to the bank
- Social distancing of six (6) feet
The Bank also encourages you to sign up and utilize our online application to view account balances, transfer funds domestically and request international wire transfers. Additionally, various protocols remain in place to protect our employees with the aim of preventing and reducing the spread of the disease.
Adjusted Business Hours
With effect from September 3, 2020, the opening hours at all of our branches have been adjusted as follows:-
MONDAY to FRIDAY
8:00 a.m to 2:00 p.m
SATURDAY (DIAMOND AND LE RESSOUVENIR BRANCHES ONLY)
8:00 a.m to 11:30 a.m
Please note that priority will be given to all senior citizens and medical professionals.
The Bank has temporarily increased the ATM withdrawal limits to $175,000.00 daily. Additionally, ATM fees are currently waived for on-us and off-us transactions.
We wish to remind customers that Point of Sale Transactions are free of cost and we encourage you to utilize these options instead of coming into the bank.
New Accounts and Account Reactivation (Savings Accounts/ Current Accounts / Money Market Accounts)
New account relationships and reactivation of accounts will be facilitated by appointments where customers can submit their documents electronically at email@example.com or over the counter. Upon receipt of the documents our officer will arrange an appointment at a time of your convenience. The account application form can downloaded from our website using the following link - https://www.demerarabank.com/service/statement-savings-account
Opening / Closure of a Term Deposit Account
The opening and closing of Term Deposits can be facilitated via letter or e-banking instructions.
Our e-banking service allows for 24 hours access to your account and facilitates the following;
a) checking account balances and transaction
b) transfer of funds to own or third party accounts
c) bill payments
d) request wire transfer
e) stop payment instruction on cheques
Please visit our website to download the application form and submit same electronically.
Replacement of Lost / Damaged / Stolen Cards or Upgrading from Money Master Card to VISA Debit Card
Please contact your nearest branch for an appointment to facilitate replacement / upgrading of your ATM Card.
We encourage payment of salaries and wages using our electronic payroll facility, letters submitted through the drop box, or by way of the new Electronic Funds Transfer method. Please contact your branch for further details.
Electronic Funds Transfer Services
Requests for an EFT will be processed via letters or e-banking instructions.
Submit application and required documents electronically and our officers will arrange an appointment at your convenience.
Requests for Manager's Cheques can be submitted to the bank via letter or online via our e-banking service.
Requests for Wire Transfers can be submitted to the bank by letter or online via our e-banking service.
Visa Credit Transactions
Customers are required to call our VISA Card Centre on telephone number 592-225-5439 to schedule an appointment before visiting the bank.
Cheques can be deposited via the drop box provided at each branch.
The steps outlined above are some measures the Bank has put in place to safeguard the health of employees, customers and the community at large while providing our services continuously to our valued clients.
As an institution, we care about you and your family and due to these circumstances, we are going above and beyond to assist our customers in these times. Please contact your local branch via telephone or email if you would like confirmation on what transactions can be processed without making a trip to the bank and how we can assist during these times.
We encourage everyone to take the threat of COVID-19 seriously and remain educated on ways to protect yourself, your families and our Guyanese community.
The Bank sincerely apologizes for any inconvenience that may be caused.